Privacy Policy

Animal Grace Privacy Policy 2022

Your privacy is of the utmost importance to Animal Grace, who are committed to protecting and respecting that privacy. This policy, in conjunction with our Terms of Use, explains the basis with which Animal Grace collects and processes any personal data that we have collected from you, or that you have provided us. For the purposes of The Data Protection Act 1998 and GDPR 2018, the data controller is Tania Fox of Animal Grace, Bristol, UK.

Terminology
The terms “Party”, “Parties”, “You” throughout this document relate to You as a user of this website. By using this site you are agreeing to be bound by this Privacy Policy. Any references to “Tania”, “Animal Grace”, “us”, “we”, “our”, and/or if used in conjunction with “website”, “site”, “business”, means the Animal Grace website business, owned by Tania Fox.

What information we collect
We collect and process the information you give us when filling in forms on this site, and by all other communication means; by email, text, letter, by telephone and any other means by which we note information from you. This includes information that you provide when you register to use our services or products, subscribe to our newsletter, our forum, our blog, confirm a booking with us, or if you inform us of any issue with this site or with our products and/or services. The information you give us may include, but is not limited to; your name, address, e-mail address and telephone number. There is some information that we need in order to carry out your booking and if you do not provide this information, we may not be able to complete your booking, or supply you with our products and/or services. We use ‘Cookies’ to collect data on this site’s usage. Information about our site users may be collected by Google and/or a Facebook pixel to help us improve and optimise our site for our users.

How we use the information we collect
We will use the information you have given us to provide you with the products and/or services that you request from us. If you agree, we will also use the information to send you our newsletter via email. This newsletter will contain various content such as, updating you on latest company news, updates or changes to our products and/or services, details of any training or events and interesting facts information we think you may be interested in. If you agree, we will also contact you via e-mail with various promotions and deals that we think may interest you – pertaining only to Animal Grace. We may use the information collected from this site via cookies in order to personalise your visits to our site. We do not share any of your information with third parties.

How we store your information
All information you provide to us is stored in a secure environment, which is encrypted and/or password protected for virtual information, or in locked cabinets for physical paperwork. If we have given you, or you have a password, which enables you to access certain parts of our site, you are responsible for keeping this password confidential. Do not share your password with anyone. No transmission of information via the internet is completely secure, but we do our best to protect your personal data. We cannot guarantee the security of your data transmitted to our site therefore any transmission is at your own risk. Any information we received from use will follow strict procedures and to try to prevent any unauthorised access. If you have not used our services or products after one year, we will remove you from our database and delete all online data and all paper documents will be disposed of in a confidential and secure manner. This does mean that if you register with us again after one year, you will need to go through the registration process from the beginning.

Who can access your data
Your personal information can be accessed by the owner of Animal Grace only – Tania Fox.

Marketing and Promotions
We would like to be able to send you our newsletter, and/or contact you with details of specific promotions or new services that we think maybe of interest to you. We will only do this if you have opted in and indicated that you would like to receive this information. If you have opted in, you may opt out at any time, by letting us know you wish to do so. If you have opted-out of our marketing list, we will only ever contact you regarding a specific booking for a product or service that you have made. That may include confirmation of the booking and any associated invoice. This would normally be sent via email, but if you would prefer to receive this information in an alternate format please let us know.

Access to your information and the right to correction
You have the right to request a copy of all the information that we hold about you. To request this, you will need to make a written request, either by email or letter to the contact details shown at the bottom of this Policy. As set out in DPA 1998, we may make a small charge. As we want to make sure the information we hold about you is accurate and up to date, please let us know if any of your information changes. You may ask us to correct or remove information that you think is inaccurate at any time.

Cookies
Cookies are text files that are automatically placed on your computer to collect standard internet user information, including how you behave on our site and what you look at. Our site uses cookies to distinguish you from other users of our website. This helps us to provide you with a personal experience when you’re on our site and allows us to make improvements to our site. For further information visit www.aboutcookies.org or www.allaboutcookies.org. These sites will also tell you how to remove cookies from your browser if you do not wish to accept cookies. However, your view of our site without cookies may mean it looks as if it is not functioning correctly and may limit your experience of our site.

Changes to this Privacy Policy
We may make changes to this Policy. Any changes we make will show as an updated date on this page. If we believe the changes are significant, we will notify you by e-mail. Please make sure you check when using our site to see if we have made any updates.

Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will inform you before collecting your data, if we intend to use your data for these purposes. You can opt out of this, as explained in the Marketing and Promotions section above. Our site may contain links to and from sites of our partners, advertisers and affiliates, as well as third party links to information we think may be of interest to you. We trust these sites and do our best to make sure these links are correct and connect to the right site. However, if you decide to use these links to a third-party site, we cannot accept any responsibility for that site, its content, products, services or provisions of any kind. These sites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these sites, as we cannot be held responsible for any information provided that may be used for purposes other than which you intended.

Complaints
We take the handling of people’s data seriously and do our very best to resolve any issue or complaint quickly. If you have feedback or a complaint, please contact us as soon as this issue arises so that we can deal with it promptly. If you do not feel that we have resolved your complaint satisfactorily you have the right to lodge a complaint with the Information Commisioner’s Office.

Our contact details
Questions, comments and requests regarding this Privacy Policy or anything else relating to Animal Grace should be sent to [email protected]

Dated 3rd November 2022.

This is a legal document. All rights reserved. No part of this document may be copied, reproduced, or transferred either in full or in part, in any form, or by any means, without the prior written permission of the copyright owner.

"Animals offer us their unconditional love, trust and grace. Let us do the same for them, and each other."

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